Our Projects
EXAMPLES OF RELEVANT PROJECTS (see 1804consulting.ca for other reference projects)
Drive value of Data through extensive use of CRM platform architecture
Our first customer. We started working with Rocky Mountaineer in 2015. In collaboration and Business executives We developed an initial 4 year strategic roadmap:
Year 1 – Fix what is broken. This was specifically focussed around improving the implemntation of the Salesforce Sales cloud., and improving quality and access to existing data.
Year 2 - Eliminate major pain points, being operational systems for Rail management, Rail scheduling and Satff Scheduling.
Year 3 & 4 – Improve core Travel Reservation System, which resulted in design and implementation of advanced Travel Management Platform Solution from Kaptio ehf.
Throughout implementation of Initiatives, 1804 continued to provide ongoing Enterprise Architecture oversight, meaning ensuring optimized business processes and solutions.
Karen Hardie - Senior VP Sales
"I had the pleasure of working with Rob as our company undertook a significant business transformation project. Rob’s superpower is ability to listen stakeholders and quickly translate complex enterprise system interactions into vision for simplified, scalable, technologically enabled future. His calm yet engaged demeanor builds trust which invaluable when bringing diverse business groups together."
Our first customer. We started working with Rocky Mountaineer in 2015. In collaboration and Business executives We developed an initial 4 year strategic roadmap:
Year 1 – Fix what is broken. This was specifically focussed around improving the implemntation of the Salesforce Sales cloud., and improving quality and access to existing data.
Year 2 - Eliminate major pain points, being operational systems for Rail management, Rail scheduling and Satff Scheduling.
Year 3 & 4 – Improve core Travel Reservation System, which resulted in design and implementation of advanced Travel Management Platform Solution from Kaptio ehf.
Throughout implementation of Initiatives, 1804 continued to provide ongoing Enterprise Architecture oversight, meaning ensuring optimized business processes and solutions.
Karen Hardie - Senior VP Sales
"I had the pleasure of working with Rob as our company undertook a significant business transformation project. Rob’s superpower is ability to listen stakeholders and quickly translate complex enterprise system interactions into vision for simplified, scalable, technologically enabled future. His calm yet engaged demeanor builds trust which invaluable when bringing diverse business groups together."
Executive Oversight of delivery of all Services and Customer Strategic Reservation Platform Consulting
Kaptio Travel is the first Salesforce platform based end-to-end travel reservations, contracts, operations and distribution management system for providers. With in-built CRM everything in one place fully customisable.
1804 Consulting Inc. was engaged to assist setting up Kaptio’s consulting project delivery capabilities as well as providing executive guidance and oversight in improving Kaptio’s service delivery capability and quality.
Janice Malo – former Chief Services Officer Kaptio ehf.
As the VP of Service Delivery for Kaptio, one of Rob's (1804 Consulting) key contributions and responsibilities was to spend time with the customer during the pre-sales phase to complete a deep dive assessment. The assessment itself took anywhere from three days to two weeks interviewing the customer followed by two to three weeks effort to develop a detailed transformational approach and plan. Rob's years of enterprise architecture and transformation expertise was instrumental to the success of his work and output to the customers. Rob has the right mix of application, technical and business expertise and knowledge to speak and interact effectively with all key stakeholders within any organization.
Kaptio Travel is the first Salesforce platform based end-to-end travel reservations, contracts, operations and distribution management system for providers. With in-built CRM everything in one place fully customisable.
1804 Consulting Inc. was engaged to assist setting up Kaptio’s consulting project delivery capabilities as well as providing executive guidance and oversight in improving Kaptio’s service delivery capability and quality.
Janice Malo – former Chief Services Officer Kaptio ehf.
As the VP of Service Delivery for Kaptio, one of Rob's (1804 Consulting) key contributions and responsibilities was to spend time with the customer during the pre-sales phase to complete a deep dive assessment. The assessment itself took anywhere from three days to two weeks interviewing the customer followed by two to three weeks effort to develop a detailed transformational approach and plan. Rob's years of enterprise architecture and transformation expertise was instrumental to the success of his work and output to the customers. Rob has the right mix of application, technical and business expertise and knowledge to speak and interact effectively with all key stakeholders within any organization.
